Seablue's Help-Desk solution is a powerful, hosted service desk and ticket management system your staff can use to manage internal IT service issues or allow us to manage from the ground up.

Seablue gives your internal IT team a fully-integrated platform for accepting, triaging, assigning and resolving service issues. What separates Seablue from every other internal help desk system  is the direct link to your preferred external IT service provider "Us". This gives you the unique ability to configure the platform in any way you chose to efficiently and seamlessly share the responsibility of managing your IT resources. That's why we call it the world's first Co-Managed Service Desk. Seablue helps you get the most out of your internal IT staff and allows you to work more efficiently and productively by providing escalation services and we monitor your internal IT resources for you to ensure that you still meet you expected response and solution times. - Improve internal IT service delivery - Provide just-in-time access to needed resources - Ensure coverage for remote offices and employees - Reduce complexity and costs of multiple vendors